Learner Experience and UI Are Not the Same Thing

There are a lot of ways you can define learner experience and a number of examples, more posts on that topic are forthcoming. What we can say with a good deal of certainty is that learner experience and a good UI are not the same thing. A good learner experience WILL have a good UI, but I've heard a few people look at a landing page on an app and say "it has a great learner experience," or...
Read More

L&D: The Policy Enforcers

Learning & Development (and HR for that matter), have gotten a bad rep. It's not that I think we don't deserve it, it's that I think we never wanted it to play out like this. I doubt any of us got into our field of L&D (again, or HR) because we thought, "oh yeah, I want to be the enforcement arm of company policy and Federal regulations." We thought, "I want to make the world better," or...
Read More

Language Makes Culture: “Learning” or “Learner”

During my career, I’ve had the privilege to work with some great companies, but there were two companies that stick out in particular for their culture, Nike and Capital One. During one of my first meetings on the Nike campus, a long-time employee working on their onboarding program quickly bragged to me about the swoosh tattoo she had (though she couldn't show it in the workplace).  That...
Read More